Greets and assists guests with luggage at check-in/check out and storage. Assists guests with city information and directions. Delivers items as requested by guests or Manager on Duty. Delivers all Room Service food and beverage. Delivers guest amenities to rooms.
25% Provides guests with luggage service at check-in/check out and storage.
2% Converses with guests, furnishes information.
2% Answers phones using phone etiquette in three rings.
2% Correctly processes mail, messages, faxes and packages.
2% Coordinates transportation for guests.
2% Reports to the Manager on duty any situation involving a guest’s dissatisfaction with Room Service or any other outlet or situation in the hotel.
1% Follows all accounting procedures in the Westin Hotel including the declaration of tips on the 15th and the last day of each month.
2% Receives proper payment upon the delivery of a guest’s order by means of room charge, credit card, cash, city ledger, or staff and promo.
5% Uses professional etiquette when speaking to a guest.
1% Provides a professional and immediate response to guests concerning all menu items and their preparation.
1% Utilizes appropriate glass ware, china, silverware, and linen as task requires.
5% Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station.
2% Greets the guest with a cheerful and pleasant voice using guest’s name at least thrice during a conversation.
2% Delivers hot food items at all times.
2% Delivers timed orders and all other orders at the designated times.
2% Recites the guest’s order upon presentation.
1% Asks the guest if there are any additional items needed and follows through with all of their requests.
5% Properly delivers amenities to guests.
1% Assists concierge with concierge duties when needed.
1% Picks up and delivers laundry to guest rooms in a specified time
1% Delivers housekeeping items to rooms when needed.
1% Follows proper procedures for the use of the service elevators, knocking on the guest room doors, and the use of a door stop.
1% Provides daily tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request.
5% Creates an organized, cooperative, and well run work environment by completing daily side work.
25% Sets up and delivers Room Service orders.
1% Delivers fruit to the Premier Floors and Executive Club.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
• Perform related services as requested by guests or supervisors.
• Tidy/decorate lobby.
• Deliver faxes, mail and messages.
• Clean/polish bell carts.
EOE / M / F / Disability / Veteran
Drug Free Workplace | Testing Required