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Return/Kiosk Agent

Company Overview:
Advantage Rent a Car is the fourth largest car rental company in the US, serving major airports in over 40 locations. With the youngest fleet in our industry and one of the fastest growing rental car companies in the nation, our dynamic company is looking for motivated, enthusiastic and customer service oriented individuals to join our team. If you enjoy representing a powerful, innovative and trusted brand, Advantage is the place for you.

Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.  

Position Summary
Responsible for rental returns, valet (if applicable), upgrade and incremental sales, as well as rental return accountabilities, such as monitoring for empty fuel tanks, potential vehicle damage and signature on tablets.

Duties and Responsibilities
Interacts with customers to review customer rental contract, ensure vehicle keys match rental contract, and show customers to their rental vehicles
Upon vehicle return, conduct vehicle inspection for damage, fuel level and lost and found items, as well as review of bill and obtain customer signature
Sells vehicle upgrades and other incremental sales products when customers arrive from the rental desk to pick up their rental vehicle
Reviews vehicles for damage upon return, filling out the required claims paperwork (accident/incident report) in a timely and accurate manner when necessary
Answers customer questions while providing directions when requested
Secure all vehicle keys
May be required to assist customers with luggage into and out of vehicle
May be required to move vehicles
May have to support vehicle cleaning upon return
Other duties as required
Qualifications:

High school diploma or GED required
Minimum 1 year in car rental industry preferred, or relevant experience in a customer service environment
Ability to pay attention to detail
Exceptional interpersonal and relationship building skills required
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must be at least 21 years old, have a valid driver's license with an acceptable driving record
Pass pre-employment background and drug screens.
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.
Benefits:

Our benefits package goes the distance—with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we’ll help you take care of yours.

Additional Benefits:

Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:

Perks at Work – offering employee discounts on entertainment, travel and products/service and reward points on purchases!
Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
Trusted, on-line health information available 24/7
 Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer.  All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.

The ADVANTAGE is yours!  Join our team, apply today!

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries. 

Open Date: 
Tuesday, April 4, 2017