Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?
We have an exciting opportunity in customer service a Greeter (Lot Distribution Agent) with our team at National/Alamo Rent-A-Car at Denver International Airport!
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting, guiding customers outside on our lot and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This position works with a great team and we offer a FUN & friendly culture!
This position works primarly outside in all seasons and weather elements.
This is a full-time position (40 hours/week) in a team-oriented work environment.
Compensation is $11.00/hour and includes incentive-based pay bonuses on performance in customer service!
Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!
24530 E 78th Ave
Denver, CO 80249
-Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
-Welcome members to the facility when they exit the bus or arrive on the lot.
-Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
-Assist members with questions and concerns to minimize counter visits.
-Communicate customer service issues to management.
-Ensure that hangtag information is completed correctly.
-Maintain clean low mileage fleet mix requirements.
-Maintain Emerald Aisle for cleanliness.
-Thank member for their business.
-Provide upgraded vehicles on request.
-Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
-Must be at least 18 years of age
-Minimum of 1 year experience handling customer service functions
-A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; knowledge of Odyssey system a plus
-Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
-No drug or alcohol related conviction on driving record in the past 5 years
-Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
-Must be able to work holidays
-Must be willing to work outside in all seasons and weather conditions