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Customer Service Lead

This job is located at Denver International Airport. Hours will be 3:00 pm - 11:30 pm.

CS Leads monitor airport parking in multiple locations within the airport, assisting with escalated customer issues, equipment malfunctions, lost parking tickets etc.

During paid training you must be able to train on different shifts for a 2 week period to familiarize yourself with operations. Pay is $17.00 per hour.


• Create daily cashier schedule and make changes as needed

• Resolves customer issues and complaints promptly and effectively within the cashier lanes.

• Schedule and document break times, ensure all employees get breaks

• May require overtime as needed.

This is a very active position that includes a lot of walking when assisting cashiers and customers

• Must be able to work holidays and weekends as scheduled

• Utilize secure keys to perform minor equipment maintenance such as ticket or credit card jams and adding receipt paper

This is a union position and requires you to join the Teamsters union.

Skills/Knowledge Required

High School Diploma or equivalent

2-3 years previous supervisory experience within retail or food service environment helpful.

Ability to read and interpret simple instructions, memos and other correspondence in English.

Computer skills with excel, word, and Google to create schedules, email, research parking ticket information, etc.

Work Environment:

This job can include being outdoors at times and in all weather conditions. May include a lot walking

A complete benefits package first of the month following 30 days of employment is available as well as free parking or a low cost bus pass. Uniforms are provided at no cost to the employee

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Job Category: 
Application email: 
Open Date: 
Monday, August 2, 2021
Benefit Information: 
Medical/Dental/Vision available first of the month following thirty days of employment