Air General, a national cargo handling company, is seeking a full-time Customer Service Agent at our Denver International Airport location. This position has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service and you must be able to work independently and as part of a team. This position starts at $15.00 per hour with a $0.50 increase after 6 months. Air General offers a great benefit package - see below for details! If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us.
Keep required training up to date within allowed timelines
Adhere to all FAA, Airport, US Airways and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
Review and understand all shipping documentation
Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.
Provide customers with information concerning the status of their shipments.
Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads.
Be fully aware of Customs rules and regulation
Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances. Obtain Customs Log Number and appropriate flight clearances.
Reconcile Master and House air waybills, as applicable.
Enter required data into customer computer.
Verify booking details and make corrections where applicable
Any other duties assigned by supervisors or managers.
Customer Service 1 year
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks
Must be able to pass a drug test
High school diploma or GED preferred
Must possess a valid Drivers License
Must have reliable transportation
Must be able to obtain valid airport I.D. badge.
Must have basic computer skills
Must be at least 18 years of age
Must possess the ability to read, write, fluently speak and understand the English language
Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays.
Medical, Dental, Vision, STD, LTD, etc.
Paid Time Off and Sick Time
401(k) Retirement Plan and Roth after 6 months, company match after 1 year
Employee Assistance Program (EAP)