Summary/Objective: “Doing business with integrity while serving our guests exceptionally.”
Our cashiers are the face of the company. Exceptional customer service skills is integral. Whether you meet the guest in person, drive-thru, car hop, or by phone, you will kindly greet the guest, take their order, fill drinks, accept payment, and put orders together. Cashiers are also responsible for maintaining a clean lobby area, filling straws, napkins, condiments, sweeping and mopping, and wiping down tables and drink stations. Menu knowledge is important, as is effective listening, speaking, and communication skills. Sensitivity to guests’ individual needs is a must.
Answer guest questions regarding menu, pricing, and other related questions.
Operate a cash register.
Accept payment via cash, credit card, or gift card/certificate and make change when appropriate.
Balance cash drawer and open and close according to restaurant and cash handling procedures.
Calculate appropriate discounts to determine price.
Maintain appropriate portion control according to Fresquez standards.
Wrap or bag food for guests.
Take and complete drink orders for guests.
Maintain proper food handling standards.
Stocks restaurant and lobby area as needed.
Maintain restaurant cleanliness.
Other duties as required or assigned.
Must possess a positive, helpful attitude and work well with other team members.
Must be able to work unsupervised.
Be able to reach, bend, stoop and frequently lift up to 25 pounds.
Be able to work in a standing position for long periods of time (up to 8 hours).
Must be able to communicate clearly with managers, other personnel, and visitors.
Be willing to follow direction and ask questions for clarification if needed.